Help & FAQS
Help & FAQS
Q: DO I NEED AN ACCOUNT TO PLACE AN ORDER?
A: To pay for your order at Landmark Mall, follow the steps below:
Select the order and click the “Pay Now” button
Choose the PayPal payment method on the checkout page
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept the following payment methods:
Credit cards: VISA, MasterCard, Paypal, and American Express.
Interac: You can pay for your order online. Please note that the cardholder must have access to online banking.
Q: HOW CAN I TRACK MY ORDER?
A: Here is how you track your order:
Log into MY ACCOUNT to view the status of your order. Track your shipment using the tracking number provided once your item(s) have been shipped. You cannot track your order before it has been sent.
If you don’t know your tracking number or are having difficulty tracking your package, please get in touch with our customer service department for assistance.
Q: I CAN’T TRACK MY ORDER USING THE TRACKING NUMBER PROVIDED. WHAT CAN I DO?
A: If you can’t track your order using the tracking number provided:
Please contact the supplier to confirm whether they have provided the correct tracking number. Please also check if they have changed the shipping information. You can get the supplier using our instant messenger tool, chat with us or click contact to send us messages.
Please get in touch with the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Normally, the package can be delivered within 3-5 days; the length of time you receive your order will depend on many factors, such as the shipping method and the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
A: If you cancel your order, you can contact our customer service department, who will assist you.
Q: WHY WAS MY ITEM/ORDER CANCELED?
A: Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed. Difficulty processing your payment information, Inability to ship to the address provided. If you have questions or would like to place a new order, please get in touch with us
Q: WHAT IF I FORGET MY PASSWORD?
A: We can quickly email you a link to reset your password. Click here to go to the login page and click “Forgot your password?”.
Q: WHEN WILL I RECEIVE MY REFUND?
A: The refund caused by order cancellation, refund agreement, or Mediation will be processed instantly from the Landmark account. However, displaying on your credit card statement may take 7-10 business days.
